About the opportunity
The Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager) shares in the responsibility of managing Veterans Service Center (VSC) division operations. The role involves overseeing claims and appeals processing, directing staff, managing workflow, and providing guidance on VA benefits. The incumbent exercises final authority for personnel actions, manages budgetary matters, and serves as a technical advisor to the Regional Office Director. This position requires strong leadership, problem-solving, and communication skills to manage performance, labor relations, and stakeholder relationships. The work is primarily sedentary and performed on-site in Phoenix, Arizona, with situational telework available on a case-by-case basis.
Salary and benefits
- Salary range: $131,568 – $171,043 per annum
- Federal employee benefits package
Who can apply?
- Must be a U.S. Citizen
- Must meet time-in-grade requirements (52 weeks at the GS-13 level for GS-14 positions)
- Must possess one year of specialized experience equivalent to the GS-13 level
- Selective Service registration required for males born after 12/31/1959
- Subject to background/security investigation
Required documents
- Resume (limited to 2 pages, detailing specialized experience, competencies, start/end dates, and Federal grade levels)
- Most recent non-award SF-50
- SF-50 reflecting entry into the highest grade held to verify time-in-grade
- Additional SF-50s if the most recent one does not demonstrate one-year time-in-grade
- Performance appraisal (VA Form 0750), if applicable
- Award SF-50s, if applicable
- CTAP/ICTAP documentation, if applicable
When to apply
- Application deadline: 2026-09-18 at 11:59 PM ET
How to apply
- Read the full announcement and instructions
- Click the Apply Online button on the USAJOBS page
- Complete all required questionnaires and assessments
- Upload all necessary supporting documentation
- Submit the application package by the deadline
- Complete any required assessments via the unique link provided after submission
Additional information
- This position requires a 1-year probationary period
- Situational (ad hoc) telework only; routine or recurring telework is not authorized
- Not a virtual position
- Relocation/recruitment incentives are not authorized
- Financial disclosure report is not required
- Resumes must be 5MB or less and saved as PDF or other accepted formats
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Experienced federal employees at the GS-13 level seeking a supervisory role in claims and appeals processing.
- Leaders with a strong background in managing division operations, budgets, and labor relations within the VA.
What should you think carefully about?
- This is an on-site position in Phoenix, Arizona, with only situational telework available.
- The role includes a mandatory one-year probationary period.
- Applicants must verify their time-in-grade through specific SF-50 documentation to be considered.
How could this fit your current goals and plans?
This position is an excellent fit for a mid-to-senior level manager aiming to advance their career in federal service by taking on significant responsibility for division-wide operations and stakeholder management.
Our take
Current GS-13 federal employees with the requisite specialized experience and leadership skills should apply if they are seeking a permanent, high-impact supervisory role in Phoenix.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verifiedSource: USAJOBS
