Supervisory Customer Liaison Specialist at Defense Logistics Agency

About the opportunity

The Defense Logistics Agency (DLA) is seeking a Supervisory Customer Liaison Specialist to serve as Branch Chief and customer relationship integrator. In this role, you will manage, coordinate, and direct customer outreach programs, supervise a team of geographically disparate Military Service Liaisons, and evaluate customer experience performance data. Additional duties include establishing customer outreach goals, leading organizational change, and applying Demilitarization (DEMIL) principles across warehousing, merchandising, financial management, and personnel oversight.

Salary and benefits

• Annual salary between $106,437 and $138,370 per year (GS-13 equivalent).
• Eligible for standard U.S. federal employment benefits.

Who can apply?

• Must possess one year of specialized experience equivalent to the GS-12 level in federal service, military, or private sector.
• Specialized experience must include applying Demilitarization (DEMIL) principles, managing customer communications, and collecting/analyzing customer performance metrics.
• Must meet time-in-grade, time-after-competitive appointment, and other regulatory requirements by the announcement closing date.
• Education cannot be substituted for specialized experience at this grade level.
• Subject to pre-employment and random drug testing.

Required documents

• Resume not exceeding two pages, saved as an acceptable file format (PDF preferred) with work schedule, hours per week, employment dates, and duties.
• Applicable supporting documentation for federal eligibility (e.g., SF-50).
• ICTAP proof of eligibility (such as separation notice or SF-50) if claiming priority selection.
• PPP DoD Military Spouse Preference (MSP) or Retained Grade Preference (RGP) supporting forms and orders if applicable.

When to apply

• Applications opened on September 9, 2026.
• Applications must be submitted by September 18, 2026, at 11:59 PM Eastern Time.
• If required, the DLA Supervisory Situational Judgment Test (SSJT) must be completed within 48 hours of receiving the assessment link.

How to apply

• Click the Apply Online button on USAJOBS.
• Complete the initial online application questionnaire and attach all required supporting documentation.
• Submit the application package prior to 11:59 PM ET on September 18, 2026.
• Check email or USAJOBS account for DLA SSJT assessment invitation if applicable, and complete the test within 48 hours.

Additional information

• Duty locations include Redstone Arsenal, AL; Albany, GA; Battle Creek, MI; Wright-Patterson AFB, OH; and Fort Lee, VA.
• Behavior Based Interviewing (BBI) techniques may be used during the selection process.
• Military retirees seeking appointment within 180 days of official retirement require a waiver.