Program Support Assistant at Veterans Health Administration – Fresno, California

About the opportunity

As a Program Support Assistant/Health Benefits Assistant (PSA/HBA) for the Business Administration Service (BAS) at the VA Central California Healthcare System (VACCHCS), the incumbent provides an elevated level of administrative and data support to the facility, including the Community Based Outpatient Clinics (CBOCs). Responsibilities include ensuring accurate, timely, and consistent information is entered into databases, verifying eligibility and entitlement for healthcare benefits using various assessment methods and documents, advising Veterans of their eligibility and available options, and assisting the Public Affairs Office with community activities such as health fairs and Homeless Veterans Stand Downs.

Salary and benefits

• Salary range of $36,593 to $59,329 per year
• Potential for promotion to the full performance level without further competition when requirements are met
• Overtime or compensatory time for community activities worked outside normal business hours
• Federal employee benefits including annual and sick leave accrual

Who can apply?

• Must be a U.S. Citizen
• For GS-4: One year of specialized experience equivalent to GS-03 involving computer spreadsheets and databases, OR 2 years of education above high school, OR a combination of education and experience
• For GS-5: One year of specialized experience equivalent to GS-04 including spreadsheets, database applications, registration processes, means/co-pay tests, and admissions, OR 4 years of education above high school, OR a combination of education and experience
• For GS-6: One year of specialized experience equivalent to GS-04 with knowledge of spreadsheets, databases, registration processes, means tests, and pertinent laws and regulations (no educational substitution)
• Selective Service Registration required for males born after 12/31/1959
• Must participate in the seasonal influenza vaccination program or obtain an approved medical or religious exemption

Required documents

• Resume (maximum two pages)
• Transcripts (if using education to qualify)
• Cover Letter (if applicable)
• DD-214 or Statement of Service (for Veterans' Preference)
• SF-15 and required proof (for 10-point Veterans' preference)
• SF-50 Notification of Personnel Action (for current or former Federal employees to verify time-in-grade)
• Disability Letter (Schedule A or VA, if applicable)
• Professional License, Certification, or PCS Orders (if applicable)

When to apply

• Opening Date: 2026-09-08
• Closing Date: 2026-09-18 at 11:59 PM (ET)

How to apply

• Create or log in to your USAJOBS account
• Review all instructions and ensure your resume is formatted correctly and is no longer than two pages
• Complete the initial online application questionnaire
• Attach all required supporting documentation, such as transcripts and SF-50 forms
• Submit the complete application package by 11:59 PM (ET) on the closing date of September 18, 2026
• Complete any required USA Hire Assessments promptly if notified via email or application screen

Additional information

• This position requires an online assessment (USA Hire Competency Based Assessments)
• Selected applicants will be required to complete an online onboarding process, background investigation, and pre-employment reference checks
• A 1-year probationary period or 2-year trial period is required
• Participation in the seasonal influenza vaccination program is mandatory for all Department of Veterans Affairs Health Care Personnel