Program Analyst

About the opportunity

This position is remote and located in the Clinical Contact Center (CCC) of the VA Medical Center. The Program Analyst provides quality assurance and data management through the development and implementation of the CCC. The role involves researching and analyzing complex data, developing and maintaining databases, conducting statistical analysis, generating reports, coordinating tracking systems for productivity metrics, and supporting compliance, process improvement, and training activities. The work is mostly sedentary, performed in a virtual office setting, and requires stamina and concentration to meet crucial deadlines. Occasional travel and tour of duty changes may be required.

Salary and benefits

• Salary range of $61,722 to $80,243 per year (GS-9 pay scale)
• Comprehensive federal benefits available through the Department of Veterans Affairs
• Telework and remote work eligibility

Who can apply?

• Must be a U.S. Citizen
• Must be a current permanent VISN 20 applicant
• Must meet time-in-grade requirements and specialized experience or education within 30 days of the closing date
• Specialized experience: At least one full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service, performing analytical work using qualitative and quantitative techniques; analyzing and measuring effectiveness and productivity; and utilizing data analytic tools, computers, and databases
• Alternative education qualification: Successful completion of a master's degree or equivalent graduate degree, two full years of graduate-level education leading to such a degree, or LL.B./J.D. in a related field
• Combination of education and experience: Equivalent combinations of successfully completed graduate-level education (beyond the first year) and specialized experience
• Selective Service registration required for males born after December 31, 1959
• Participation in the seasonal influenza vaccination program is a condition of employment

Required documents

• Resume (must be up to two pages in length to comply with the Merit Hiring Plan, 5MB or less)
• SF-50 / Notification of Personnel Action (most recent SF-50 and additional SF-50 if necessary to clearly demonstrate one-year time-in-grade)
• Transcript (required if qualifying based on education)
• DD-214(s) and SF-15 (if claiming Veterans' Preference, if applicable)
• Other applicable supporting documents such as cover letters, performance appraisals, professional certifications, or CTAP/ICTAP documentation if applicable

When to apply

• Opening date: September 1, 2026
• Closing date: September 9, 2026, at 11:59 PM (ET)

How to apply

• Click Apply Online on USAJOBS to create an account or log in to an existing account
• Select your USAJOBS resume and supporting documents
• Complete the initial online questionnaire
• Attach all necessary supporting documentation, ensuring resumes do not exceed the two-page limit
• Submit the complete application package before 11:59 PM (ET) on September 9, 2026
• Complete any required USA Hire Assessments via the unique access link provided after application submission within the specified deadline

Additional information

• This announcement has control number 883129500 and announcement number CBSV-13054036-26-SW.
• The position requires serving a 1-year probationary period or 2-year trial period.
• This position is currently exempted from return-to-office requirements, but remote exempted positions are reviewed regularly and do not confer permanent remote work status.
• Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer.