Medical Support Assistant at Veterans Health Administration – Youngstown, Ohio

About the opportunity

The VA Northeast Ohio Healthcare System is recruiting for a Medical Support Assistant that will function within Community Outpatient Service at the Youngstown Oh VA Clinic. The MSA is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. The MSA performs clerical work in support of the care and treatment given to patients. Working collaboratively in an interdisciplinary care delivery model, utilizing effective organizing, problem solving and decision making abilities to perform receptionist, customer service, and administrative duties to ensure the proper and timely treatment of patients.

Salary and benefits

• Competitive salary range of $42,535 to $55,296 per year with regular salary increases
• Paid Time Off: 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Paid Parental Leave: Up to 12 weeks of paid parental leave after 12 months of employment
• Child Care Subsidy: Eligible employees may receive up to 25% of childcare costs up to a monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% employer matching contributions
• Insurance: Federal health, vision, dental, term life, and long-term care insurance programs

Who can apply?

• Must be a U.S. Citizen
• Selective Service Registration is required for males born after 12/31/1959
• Must be proficient in written and spoken English
• Education: One year of education above high school, or an equivalent combination of experience and education
• Experience: One year of experience equivalent to the next lower grade level (GS-4)
• Subject to background/security investigation and pre-employment reference checks
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel

Required documents

• Long-form resume or Curriculum vitae (CV)
• Cover Letter
• Transcript (if using education to qualify)
• DD-214 or Statement of Service (if claiming Veterans' Preference)
• SF-15 Application for 10 Point Veteran Preference (if applicable)
• SF-50 Notification of Personnel Action (for current/former Federal employees)
• Disability Letter (Schedule A or VA)
• Performance Appraisal
• Professional Certification or License
• Separation Notice (RIF)
• OF-306

When to apply

• Date Posted: 2026-09-08
• Application Closing Date: 2026-09-15 at 11:59 PM (ET)

How to apply

• Create or log in to your USAJOBS account
• Review the job announcement and instructions carefully
• Select your USAJOBS resume and attach all necessary supporting documentation
• Complete the initial online questionnaire
• Submit the complete application package by 11:59 PM (ET) on the closing date
• Complete any required USA Hire Assessments via the unique access link provided after application submission

Additional information

• Work schedule is Monday through Friday, 8:00 AM to 4:30 PM
• Selected applicants will be required to serve a 1 or 2-year trial period
• Position is in the Excepted Service and does not confer competitive status