About the opportunity
The Medical Support Assistant (MSA) serves as a foundational role within the Nursing Service, working collaboratively with an interdisciplinary team including Registered Nurses, Licensed Practical Nurses, and Health Technicians. The MSA performs receptionist duties, manages customer service, and maintains appointment schedules for outpatient clinics. Responsibilities include data entry, verifying patient demographic information, screening phone calls, and coordinating patient diagnostic studies and procedures. The role requires adjusting clinic access plans, shifting patients between providers, and ensuring timely treatment. This position is in the Excepted Service and requires proficiency in both English and Spanish.
Salary and benefits
- Federal employee benefits package
- Annual leave accrual based on years of service
- Potential for service credit toward annual leave accrual based on prior work or military experience
- Salary range: $32,435 – $52,957 per annum
Who can apply?
- Must be a U.S. Citizen
- Must be proficient in written and spoken English
- Must be proficient in written and spoken Spanish (Selective Placement Factor)
- High school diploma or GED equivalent
- Selective Service registration for males born after 12/31/1959
- Must pass a pre-employment physical examination
- Must meet vaccination requirements for seasonal influenza and COVID-19
Required documents
- Resume
- Transcript (if using education to qualify)
- Cover Letter
- DD-214/Statement of Service
- Disability Letter (Schedule A or VA)
- License
- Professional Certification
- SF-50 (for current/former Federal employees)
- SF-15
- Separation Notice (RIF)
- PCS Orders
- Other supporting documentation as applicable
When to apply
- Applications must be submitted by 11:59 PM (ET) on 2026-09-18
How to apply
- Create or log in to a USAJOBS account
- Complete the online application and questionnaire
- Attach all required supporting documentation
- Submit the application package before the closing date
- Complete any required USA Hire Assessments if notified after submission
Additional information
- This position is located in San Juan, Puerto Rico.
- The full performance level of this vacancy is GS-05.
- The position is subject to a background/security investigation.
- Participation in the seasonal influenza and COVID-19 vaccination programs is a condition of employment for all VHA Health Care Personnel.
- This announcement may be used to fill additional vacancies.
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- U.S. citizens with bilingual proficiency in both written and spoken English and Spanish.
- Administrative professionals experienced in customer service, patient scheduling, and interdisciplinary clinic coordination.
- Candidates seeking federal benefits and annual leave accrual opportunities within the healthcare sector.
What should you think carefully about?
- Participation in seasonal influenza and COVID-19 vaccination programs is a mandatory condition of employment.
- Applicants must clear a background investigation and pre-employment physical examination.
- The position is located in San Juan, Puerto Rico, requiring applicants to verify local residency or relocation feasibility.
How could this fit your current goals and plans?
This position fits bilingual administrative professionals looking to support veteran healthcare services in a dynamic clinical environment.
Our take
Bilingual candidates with strong clerical backgrounds will thrive in this role, while those lacking fluency in both English and Spanish should not apply.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verifiedSource: USAJOBS
