About the opportunity
The Veterans Health Administration is seeking a dedicated Medical Support Assistant (Advanced) to join its team in Honolulu, Hawaii. In this role, you will be responsible for the overall coordination of clinic cancellations, schedules, appointment bookings, and inpatient discharges. You will serve as a vital link between patients and medical staff by verifying doctor orders, tracking consults, monitoring electronic wait lists, and relaying test results to appropriate professional medical staff. This position plays an essential role in ensuring smooth patient flow, maintaining accurate documentation, and providing excellent customer service to veterans and healthcare teams.
Salary and benefits
- Annual paid time off ranging from 37 to 50 days per year, including 13 to 26 days of annual leave, 13 days of sick leave, and 11 paid Federal holidays
- Credit toward annual leave accrual based on prior work experience or military service experience
- Up to 12 weeks of paid parental leave after 12 months of employment
- Child care subsidy up to 25% of total eligible childcare costs for eligible children up to a monthly maximum of $416.66 for qualifying full-time employees
- Traditional federal pension with 5-year vesting and a federal 401(k) plan with up to 5% matching contributions by the VA
- Comprehensive federal health, vision, dental, term life, and long-term care insurance programs
Who can apply?
- Must be a citizen of the United States
- Must be proficient in written and spoken English
- Must meet basic education requirements including a high school diploma, GED equivalency certificate, or a proficiency certificate from a State or territorial-level Board or Department of Education
- Must possess one year of experience equivalent to the GS-5 grade level demonstrating advanced knowledge of health care processes, medical terminology, and interdisciplinary care coordination
- Must register with the Selective Service if born after December 31, 1959, if applicable
- Must participate in the seasonal influenza vaccination program as a condition of employment
Required documents
- Long-form resume or Curriculum Vitae (CV)
- Transcript
- Cover Letter (if applicable)
- DD-214 or Statement of Service (if applicable)
- VA Disability Letter (if applicable)
- SF-50 or Notification of Personnel Action for current or former Federal employees (if applicable)
When to apply
- Applications open on October 23, 2026
- Application closing date is December 23, 2026, at 11:59 PM (ET)
How to apply
- Create a USAJOBS account or log into an existing account
- Review the full vacancy announcement and gather all required documents such as your resume and transcripts
- Complete the online application questionnaire
- Upload your supporting documentation and submit your complete application package through USAJOBS by the December 23, 2026 deadline
Additional information
- This position is located in Honolulu, Hawaii and requires working on-site; virtual or remote work is not available
- The position grade is GS-06
- Remuneration ranges from $61,592 to $80,070 per year
- Recruitment incentives and permanent change of station relocation assistance are not authorized
- Selected applicants will be required to serve a 1 or 2-year trial period
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Strong candidates will have prior administrative experience in a medical or healthcare setting involving appointment scheduling, electronic wait lists, and patient coordination
- Applicants who possess advanced familiarity with medical terminology and interdisciplinary clinical workflows will find themselves well-prepared for the responsibilities of this role
- Professionals seeking a stable federal career with robust retirement benefits, paid parental leave, and comprehensive healthcare coverage will benefit greatly from this position
What should you think carefully about?
- This is strictly an on-site position located in Honolulu, Hawaii, meaning candidates must be willing and able to work locally without remote work options
- Acceptance of the position requires a mandatory 1 or 2-year trial period during which performance and conduct are evaluated
- Annual seasonal influenza vaccination is a strict condition of employment for all Department of Veterans Affairs health care personnel
How could this fit your current goals and plans?
This position offers a solid pathway into the federal civil service with the Department of Veterans Affairs, providing stable income, structured leave benefits, and professional growth within healthcare administration. It suits individuals aiming to build a long-term public service career or those looking to apply administrative and customer service skills in a meaningful clinical support environment.
Our take
Applicants who meet the U.S. citizenship and qualification standards, reside in or are willing to relocate to Honolulu, and possess strong administrative or medical support backgrounds should seriously consider applying before the December 2026 deadline.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verifiedSource: USAJOBS
