Lead Medical Support Assistant

About the opportunity

This Lead Medical Support Assistant position is in Connected Care services at the VA Bedford Healthcare System, located in Bedford, Massachusetts. The incumbent oversees and evaluates the work of all Medical Support Assistants (MSAs), working with clinical staff to resolve complex problems and ensure patient services are accomplished. Duties include evaluating equipment, systems, and processes to improve operations, identifying education and training needs, providing educational sessions to train new employees, monitoring access to care and clinic profile management, and ensuring correct scheduling of patient appointments, consults, and electronic wait lists. The position is full-time at 40 hours per week, operating Monday through Friday from 8:00 AM to 4:30 PM.

Salary and benefits

• Annual paid time off ranging from 37 to 50 days per year (13-26 days of annual leave, 13 days of sick leave, and 11 paid Federal holidays per year)
• Credit toward annual leave accrual based on prior work experience or military service experience
• Paid parental leave of up to 12 weeks after 12 months of employment in connection with the birth, adoption, or foster care placement of a child
• Child care subsidy up to 25% of total eligible childcare costs (up to a monthly maximum of $416.66) for full-time employees with a total family income below $144,000 after 60 days of employment
• Traditional federal pension (5 years vesting)
• Federal 401(k) retirement plan with up to 5% matching contributions by the VA
• Federal health, vision, dental, term life, and long-term care insurance programs

Who can apply?

• United States Citizenship: Must be a citizen of the United States (non-citizens may be appointed only when it is not possible to recruit qualified citizens)
• Education: High school diploma, General Education Development (GED) equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education
• English Language Proficiency: Must be proficient in spoken and written English
• Selective Service Registration required for males born after December 31, 1959
• Grade GS-07 requirement: One year of creditable experience equivalent to the next lower grade (GS-06) demonstrating advanced knowledge of medical terminology, clinical flow processes, and skills in communication, patient systems utilization, workflow management, staff training, and prioritization

Required documents

• Résumé (must include job title, detailed duties, month and year start/end dates, and full-time or part-time status with hours worked per week)
• SF-50 / Notification of Personnel Action (most recent SF-50 required for current or former Federal employees showing time-in-grade eligibility, title, series, grade, step, tenure, and type of service)
• Transcript (official or unofficial college transcripts if using post-high school education to substitute for experience at the GS-04 or GS-05 level, or if required for qualifications)
• Cover Letter (optional/if applicable)
• Long-form resume / Curriculum vitae (CV) (if applicable)

When to apply

• Opening Date: September 3, 2026
• Application Closing Date: September 18, 2026 at 11:59 PM (ET)

How to apply

• Review the vacancy announcement and ensure all required documents are prepared, including the standard Clinical Resume Document if applicable.
• Click 'Apply Online' on the USAJOBS platform to create an account or log in to an existing account.
• Follow the prompts to select your USAJOBS résumé and supporting documents.
• Complete the required occupational questionnaire.
• Click 'Submit My Answers' to submit your complete application package before the closing deadline.

Additional information

• Selected applicants will be required to serve a 1 or 2-year trial period.
• Participation in the seasonal influenza vaccination program is a mandatory condition of employment for all Department of Veterans Affairs Health Care Personnel.
• This position is in the Excepted Service and does not confer competitive status.
• Ad-hoc telework is available, but this is not a virtual position.