IT SPECIALIST (PLCYPLN)

About the opportunity

This position serves as an enterprise IT Service Management (ITSM) and Quality Assurance Specialist responsible for leading the planning, implementation, and continual improvement of customer-focused IT services and Service Level Agreements (SLAs). The incumbent conducts service audits, performs data modeling via business intelligence tools, and drives operational improvements to align IT service delivery with enterprise mission requirements and federal standards.

Salary and benefits

• Salary range of $106,437 to $138,370 per year, including applicable locality pay or Local Market Supplement.
• Federal employee benefits including healthcare, retirement, and leave programs.

Who can apply?

• Applicants must meet one of the accepted employment authority categories (such as Current USACE Employees with Competitive Status, Current Civilian Employees of the Organization, VEOA of 1998, Military Spouses, or Priority Placement Program).
• Must meet the one year specialized experience requirement at the GS-12 level or equivalent.
• Must meet time-in-grade requirements of 52 weeks of Federal service at the next lower grade level (GS-12) if holding a General Schedule position within the last 52 weeks.
• Education cannot be substituted for experience for this position; qualification must be met using experience alone.

Required documents

• Resume (must be two pages or less, including employer name, job title, start/end dates with month and year, hours worked per week, and a brief description of relevant experience).
• Proof of Eligibility to Apply (documents proving eligibility under the selected hiring authority).
• SF-50 (Time-in-grade documentation showing the effective date within the past year or earlier to prove time-in-grade requirements).
• Cover letter (optional).
• Most recent Performance Appraisal (if applicable).

When to apply

• Applications open on September 3, 2026.
• Application deadline is September 10, 2026, at 11:59 PM (ET).

How to apply

• Click the Apply Online button on USAJOBS.
• Answer the questions presented in the application questionnaire.
• Attach all necessary supporting documentation, including a resume of two pages or less and eligibility proof.
• Submit the application package prior to 11:59 PM (ET) on September 10, 2026.
• Complete any required USA Hire Assessments following the notification instructions provided after submission.

Additional information

• Multiple positions may be filled from this announcement.
• Payment of Permanent Change of Station (PCS) costs is not authorized.
• Requires a 1-year probationary period.
• Requires submission of a Confidential Financial Disclosure Report (OGE450) upon entry and annually thereafter.