About the opportunity
The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency fighting hunger worldwide. The Technology Division (TEC) provides resilient technical capabilities for humanitarian operations. TECD’s Global Beneficiary Services (GBS) team supports the adoption and effective use of corporate IT solutions that enable programme delivery. GBS provides guidance, training, and Tier 2 support to Country Offices adopting these tools. The IT Assistant – Product Adoption and Support will assist with the preparation, rollout, and ongoing support of corporate IT solutions, contributing to user readiness activities, incident troubleshooting, and effective communication between Country Offices and Global HQ teams.
Salary and benefits
- Attractive compensation package under a Service Contract (SC L5 level)
- Opportunities for personal and professional development through training, coaching, and mentorship
- Multicultural and inclusive work environment with a 2020 Nobel Peace Prize Laureate organisation
- Placement in a roster for two (2) years for successful candidates
Who can apply?
- Completion of secondary school education (a university degree in information technology, computer science, or a related field is desirable)
- Minimum of 5 years of experience in IT support, software adoption, or digital tools implementation
- Strong customer service and communication skills
- Basic troubleshooting skills for common software and device issues
- Familiarity with digital collaboration tools (e.g., Microsoft Teams, SharePoint) and IT service management systems
- Fluency (level C) in Spanish and at least intermediate knowledge (level B) in English
- Intermediate knowledge (level B) of another official UN language (Arabic or French) or Portuguese is desirable
Required documents
- CV
- Cover Letter
When to apply
- Application deadline: 23 September 2026 at 23:59 GMT-05:00 Eastern Standard Time (Panama)
How to apply
- Submit your application exclusively through the online recruiting system via the official Workday portal
- Ensure your Workday profile is accurate, complete, and contains all relevant sections including employment history, academic qualifications, language skills, and UN grade if applicable
Additional information
- Number of openings: 2
- Type of Contract: Service Contract (SC L5)
- Duration: 12 months
- This position is open to Panamanian citizens or residents with a permanent visa
- Technical issues with applications can be directed to global.hrerecruitment@wfp.org
- Reasonable accommodations for candidates with disabilities can be requested via global.inclusion@wfp.org
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- IT professionals with at least 5 years of experience in software adoption or support
- Candidates fluent in Spanish and at least intermediate in English
- Individuals skilled in troubleshooting and training users on digital collaboration tools
What should you think carefully about?
- This is a 12-month service contract, which is temporary in nature
- Applicants must be Panamanian citizens or residents with a permanent visa
- The role requires on-site work in Panama City
How could this fit your current goals and plans?
This position is a strong match for an IT specialist looking to contribute to humanitarian efforts. It provides a platform to gain experience within a Nobel Peace Prize-winning organization and offers potential for professional growth through mentorship and inclusion in a two-year roster for future opportunities.
Our take
Panamanian residents with strong IT support backgrounds should apply. Those seeking permanent, long-term employment or who are not based in Panama will find this less suitable.
Ready to apply?
Review the opportunity on the official website before applying.
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