About the opportunity
The Advanced Medical Support Assistant (MSA) serves as a Consult Coordinator for the Spartanburg VA Community-Based Outpatient Clinic (CBOC). This role involves working collaboratively within an interdisciplinary care team to manage clinical flow, coordinate patient appointments, and facilitate communication between patients, VA medical centers, and non-VA facilities. Key responsibilities include managing patient schedules, processing consults, obtaining medical documentation, and ensuring continuity of care. The position requires advanced knowledge of medical terminology, health care processes, and administrative guidelines to support effective patient care delivery. The incumbent will work in an office environment with regular interaction with clinical staff and patients.
Salary and benefits
- Competitive salary with regular increases
- 37-50 days of annual paid time off (13-26 days annual leave, 13 days sick leave, 11 paid Federal holidays)
- Federal health, vision, dental, term life, and long-term care insurance programs
- Federal 401K retirement plan with up to 5% agency matching
- Traditional federal pension (5-year vesting)
- Paid parental leave after 12 months of employment
- Childcare subsidy for eligible employees after 60 days
Who can apply?
- Must be a United States citizen
- Must be proficient in spoken and written English
- Must have one year of specialized experience equivalent to the GS-5 grade level
- Must demonstrate required knowledge, skills, and abilities (KSAs) in medical administration, communication, and clinical scheduling
- Selective Service registration required for males born after December 31, 1959
- Must be able to pass a background and security investigation
Required documents
- Resume (standard Clinical Resume Document recommended)
- Full resume/CV (optional, for 'Other' document field)
- Transcript (if using education to qualify)
- SF-50 (for current/former Federal employees)
- DD-214 or Statement of Service (if applicable)
- Disability Letter (if applicable)
When to apply
- Application deadline: 2026-11-02 at 11:59 PM ET
How to apply
- Create or log in to a USAJOBS account
- Complete the online occupational questionnaire
- Upload the required resume and supporting documentation
- Submit the application package through the USAJOBS portal before the deadline
Additional information
- This is a full-time, permanent position in the Excepted Service
- Work schedule: Monday – Friday, 8:00 AM – 4:30 PM
- Participation in the seasonal influenza vaccination program is a mandatory condition of employment
- Selected candidates must serve a 1 or 2-year trial period
- Relocation assistance and recruitment incentives are not authorized for this position
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Candidates with prior experience in medical administration, patient scheduling, or clinical consult coordination within a healthcare setting
- Individuals who excel at managing complex administrative workflows and communicating effectively across interdisciplinary medical teams
- Professionals seeking a stable federal career with comprehensive benefits, including pension and 401K matching
What should you think carefully about?
- This is an on-site position in Spartanburg, South Carolina; no telework or virtual options are available
- The role requires a mandatory trial period and adherence to strict federal vaccination requirements, including annual influenza shots
- Applicants must be U.S. citizens and undergo a background investigation as part of the hiring process
How could this fit your current goals and plans?
This role is an excellent opportunity for administrative professionals looking to transition into or advance within the federal healthcare system. It offers a structured environment where you can build expertise in VA-specific clinical systems and interdisciplinary care coordination, providing a stable career path with significant long-term benefits.
Our take
This position is highly suitable for experienced medical support staff who value job stability, federal benefits, and a clear, mission-driven work environment. It is less suitable for those seeking remote work flexibility or those who do not meet the specific U.S. citizenship and clinical administrative experience requirements.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verifiedSource: USAJOBS
