About the opportunity
Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation’s Veterans, the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our North Chicago, IL VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families, along with prior multi-unit experience. Duties include supporting daily operations of the Patriot Cafe, Patriot Retail, and Patriot Brew, supervising and training personnel, promoting outstanding customer service, ensuring food safety and quality assurance, reinforcing regulatory compliance, managing inventory and labor costs, and developing local promotional programs.
Salary and benefits
- Salary of $62,473 per year (PA)
Who can apply?
- Minimum of 1-2 years of direct food service and/or retail management experience
- Proven track record of building sales, increasing profits, and developing staff
- Hands-on leadership style with a strong emphasis on customer service and hospitality
- Proficiency in Microsoft Office applications (Word, Excel, etc.) and experience with POS systems
- ServSafe certification required (or must be obtained within 90 days of hire)
- Current, valid REAL ID required to work with the Veterans Canteen Service
- Selective Service Registration required for males born after 12/31/1959
- Subject to background and security investigation
- Must serve a 1-year trial period as a condition of employment
Required documents
- Resume
- Transcript (if using education to qualify)
- SF-50s (for current/former Federal Employees)
- Most recent SF-50 Performance Appraisal
- Separation Notice (RIF)
When to apply
- Applications open on August 27, 2026
- Application deadline is September 7, 2026 at 11:59 PM (ET)
How to apply
- Create a USAJOBS account or log in to your existing account
- Complete the online occupational questionnaire
- Select your USAJOBS resume and supporting documents
- Click 'Submit My Answers' to submit your complete application package before the closing date
- Verify application completeness by logging into your USAJOBS account and checking the Application Status link
Additional information
- Associate Degree in Business, Hospitality, or Management preferred but not required.
- Since the Veterans Canteen Service falls under 38 U.S.C. 7802, traditional Veterans' Preference rules do not apply, but qualified Veterans will be given full consideration.
- Upon completion of the 1-year trial period, employment will be terminated unless you receive written certification that continued employment advances the public interest.
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Retail or food service managers with 1-2 years of experience in multi-unit operations.
- Leaders with a hands-on approach who prioritize customer service and staff development.
- Professionals proficient in Microsoft Office and POS systems who enjoy fast-paced environments.
What should you think carefully about?
- The role requires a one-year trial period, after which continued employment is subject to written certification.
- Candidates must possess or obtain ServSafe certification within 90 days of hire.
- A valid REAL ID is required, and the position is strictly on-site in North Chicago.
How could this fit your current goals and plans?
This position is well-suited for a mid-career professional aiming to transition into a stable federal environment while utilizing their retail management skills to support Veterans. It provides a clear, structured role that balances operational oversight with direct service to the Veteran community.
Our take
Candidates with a strong background in hospitality or retail management who value stability and service should apply. Those looking for rapid career advancement or non-operational roles may find this position less aligned with their long-term goals.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verifiedSource: USAJOBS
