About the opportunity
The United Nations World Food Programme (WFP) is seeking two Programme Assistants for its Complaint Feedback Mechanism (CFM), based in Goma and Bunia within the Democratic Republic of the Congo. Eastern DRC, notably North Kivu and Ituri, faces complex humanitarian challenges driven by armed group activity, displacement, and livelihood loss. WFP provides unconditional food assistance, cash transfers, nutrition support, and school feeding to around 500,000 displaced and returned individuals in these areas. The CFM serves as a vital accountability tool enabling beneficiaries and affected communities to submit feedback, suggestions, and complaints regarding WFP interventions. The successful candidates will manage daily CFM operations, handle and refer feedback cases, track key performance indicators, and support community engagement activities under the supervision of the RAM Officer.
Salary and benefits
- Attractive compensation package under a Service Contract (SC5)
- Opportunity to work with the world’s largest humanitarian organization in a multicultural environment
- Access to training, accreditation, coaching, and mentorship programs for professional development
- Contribution to vital humanitarian operations supporting displaced populations
Who can apply?
- Completion of secondary school education, with a post-secondary certificate in a relevant functional area considered desirable
- At least five years of professional experience, including prior experience with an international organization
- Experience working with a call center of the UN or another international organization is an asset
- Fluency and strong writing skills in French (Level C)
- Intermediate knowledge of English (Level B)
- Strong computer skills, including advanced knowledge of MS Excel and familiarity with data management systems
- Demonstrated skills in customer service, team management, information management, and maintaining confidentiality
Required documents
- CV
- Cover Letter
When to apply
- Application deadline is 22 October 2026 at 23:59 GMT+1:00 (West Africa Standard Time, Kinshasa).
How to apply
- Ensure your online profile on the WFP recruiting system is accurate and complete, including employment history, academic qualifications, language skills, and UN grade if applicable.
- Submit your application exclusively through the online recruiting system before the deadline.
Additional information
- There are two positions available: one based in Goma and one based in Bunia.
- The contract duration is 12 months, renewable subject to funding availability.
- The United Nations does not charge any application, processing, training, interviewing, testing, or other fees during the recruitment process.
- Selected candidates will undergo rigorous reference and background checks.
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Candidates with at least five years of humanitarian or international organizational experience, particularly in call centers or accountability mechanisms
- Professionals with strong data management, MS Excel, and customer service skills who can operate efficiently under pressure
- Francophone professionals with intermediate English proficiency looking to contribute to high-impact humanitarian work in the DRC
- Individuals committed to community engagement, accountability, and the core values of the United Nations
What should you think carefully about?
- The positions are fixed-term Service Contracts for 12 months, renewable subject to funding availability.
- The work locations are Goma and Bunia in the eastern Democratic Republic of the Congo, an area characterized by active security challenges and displacement.
- Fluency in French is mandatory, and candidates must be comfortable handling difficult or stressful interactions with CFM users.
How could this fit your current goals and plans?
This role offers a strong opportunity to build a career in humanitarian affairs, accountability, and data management within a major international organization. It provides direct field experience in high-stakes operational environments, enhancing skills in community engagement, grievance mechanisms, and team coordination.
Our take
This opportunity is well-suited for experienced administrative or programme support professionals with a background in customer service or complaints management who are prepared to work in challenging field locations in the DRC. Candidates lacking international organizational experience or French fluency may find this role less suitable.
Ready to apply?
Review the opportunity on the official website before applying.
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