About the opportunity
The Medical Support Assistant serves in the VISN 23 VA Health Connect (Clinical Contact Center), responsible for scheduling and rescheduling appointments, referring patients to specialty clinics, interacting with internal and external customers, and coordinating patient care services. Duties include answering inbound and outbound contacts, monitoring appointment requests across electronic sources, managing medication refill requests, and maintaining efficient Veteran appointment flow. The position offers a remote work arrangement with flexible shift options between 7 am and 7 pm Monday through Friday.
Salary and benefits
- Competitive salary ranging from $40,736 to $52,957 per year with regular salary increases
- Paid time off including 13 to 26 days of annual leave, 13 days of sick leave, and 11 paid Federal holidays per year
- Up to 12 weeks of paid parental leave after 12 months of employment
- Childcare subsidy up to 25% of total eligible costs for employees with family income below $144,000 after 60 days of service
- Traditional federal pension with 5-year vesting and a federal 401(k) with up to 5% employer matching contributions
- Comprehensive federal health, vision, dental, term life, and long-term care insurance programs
Who can apply?
- Must be a U.S. citizen
- Must possess a high school diploma, GED equivalency certificate, or a proficiency certificate from a State or territorial-level Board or Department of Education
- Must be proficient in spoken and written English
- Must register with the Selective Service if born after December 31, 1959, if applicable
- Must participate in the seasonal influenza vaccination program or obtain an approved medical or religious exemption
Required documents
- Resume
- Copy of high school diploma, transcript, GED certificate, or post-high school education transcripts if qualifying with education
- SF-50 Notification of Personnel Action for current or former federal employees
- DD-214 or Statement of Service for veterans' preference
- SF-15 Application for 10-Point Veteran Preference and supporting disability letters if applicable
- Separate documentation addressing Knowledge, Skills, and Abilities (KSAs) is highly recommended
When to apply
- Announcement opening date: October 21, 2026
- Application closing date: October 26, 2026, at 11:59 PM (ET)
- Note: Announcement may close early once 50 applicants are reached
How to apply
- Create or log into an existing account on USAJOBS
- Review the job announcement and questionnaire thoroughly
- Complete the online application questionnaire and upload required supporting documents
- Submit the complete application package on USAJOBS by the closing deadline
- Complete any required USA Hire online assessments following the link provided after submission
Additional information
- This position is 100% remote, requiring employees to work from a secure, distraction-free home workspace with reliable high-speed internet
- Selected applicants must serve a 1 or 2-year trial period
- Travel to the closest VA Medical Center or Outpatient Clinic is required for equipment issuance and technical support
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Strong candidates possess solid administrative, customer service, or healthcare support experience combined with comfort using electronic medical record systems.
- Applicants seeking a fully remote federal role with comprehensive benefits, pension options, and structured leave will find this position well-aligned with their career goals.
- Professionals skilled in multi-line communication, conflict resolution, and patient coordination thrive in this high-volume clinical contact center environment.
What should you think carefully about?
- The announcement closes automatically once 50 applicants are reached, requiring swift application submission.
- Mandatory completion of online USA Hire assessments is required shortly after applying, which can take up to 3 hours.
- Seasonal influenza vaccination is a strict condition of employment unless a medical or religious exemption is officially granted.
How could this fit your current goals and plans?
This role fits candidates seeking stable government employment with robust healthcare benefits, retirement contributions, and remote work flexibility. It provides structured experience within the federal healthcare system and valuable administrative competencies for healthcare operations careers.
Our take
U.S. citizens who meet the basic educational requirements and excel in remote, customer-facing administrative environments should apply promptly before the applicant cap or deadline is reached.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verifiedSource: USAJOBS
