About the opportunity
Marine Corps Community Services (MCCS) is looking for dedicated individuals to join our team in Havelock, North Carolina. MCCS is a comprehensive program supporting the quality of life for Marines, their families, and the Marine Corps Community. As an Experience Specialist NF2, you will lead the Customer Service Desk or central checkout operations, complete sales and return transactions, execute corporate service programs, and coach front-line employees on service recovery and corporate standards. This role offers competitive pay and the stability of federal civilian service in a dynamic environment.
Salary and benefits
- Stability of Federal Civilian Service
- People with passion for doing work that matters
- Quality of Work Life Balance
- Competitive Pay
- Comprehensive Benefit Packages
- Marine Corps Exchange and Base Facility Privileges
Who can apply?
- One year of experience working within a customer-focused environment, preferably within a retail or business operations organization
- Experience observing, coaching, and training front-line employees is preferred
- Positive attitude with a genuine desire to work in a team environment
- Ability to read and train operating standards and procedures for service, service recovery, and RPOS systems
- Ability to work in a high-performance atmosphere with commitment to service and sales goals
- Knowledge of safety and environmental standards for fuel
- Attention to detail is required
Required documents
- Resume that does not exceed 2 pages
- Education/certification certificate(s), if applicable
- If prior military, DD214 Member 4 Copy
- Spouse-Preference Permanent Change of Station Orders (PCS) (if applying with spouse preference)
- A copy of the Marriage License, unless the spouse is named on the PCS Orders (if applicable)
- Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement and present ID card with 'TA' stamped in red on front of card
When to apply
- Date Posted: 2026-09-01T08:30:35.7800
- Application Close Date: 2026-09-08T23:59:59.9970
How to apply
- All applications must be submitted online via the MCCS Careers website.
- Resumes and applications emailed or mailed will not be considered for this vacancy announcement.
- Upload required documents such as your resume (maximum 2 pages), military orders, or marriage license during the online application process.
- Ensure all requested documents are attached before pressing submit.
- Log into your MCCS user account to check the status of your application.
Additional information
- Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments within MCCS.
- Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI) and potential Criminal Record Check.
- This activity is a Drug-free workplace.
- Resumes exceeding two pages will not be referred and will be deemed ineligible for consideration.
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Individuals with one year of experience in customer-focused environments, particularly retail.
- Those with experience coaching and training front-line employees.
- Candidates with a strong desire to work in a team-oriented, high-performance atmosphere.
What should you think carefully about?
- Punctuality and attention to detail are required, as the role involves managing sales and return transactions.
- Employment is contingent upon a National Agency Check and Inquiries (NACI).
- The role is on-site in Havelock, North Carolina.
How could this fit your current goals and plans?
This is a suitable opportunity for someone seeking a stable federal civilian service role focused on improving the quality of life for Marines and their families through high-performance customer service.
Our take
Customer service leaders with retail or business operations experience should apply. Those whose resumes exceed two pages will be deemed ineligible.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verifiedSource: USAJOBS
