About the opportunity
The World Food Programme (WFP) is seeking a Business Support Assistant (GDS & Ticketing Specialist) to support the GHQ Travel Hub in Nairobi, Kenya. The role focuses on providing end-to-end air ticket processing services, primarily handling flight bookings through a Global Distribution System (GDS) to ensure policy compliance, cost efficiency, and consistent service delivery across WFP’s global operations.
Salary and benefits
- Attractive compensation package.
- Investment in personal and professional development through training, accreditation, coaching, mentorship, and other programs.
- Internal mobility opportunities.
- Inclusive, diverse, and multicultural working environment.
Who can apply?
- Completion of secondary school education.
- Minimum 4 years of relevant experience in airline reservations, ticketing, or travel operations.
- Fluent oral and written communication skills in English.
- University degree or diploma in Travel, Tourism, Business Administration, or a related field is desirable.
- Prior experience with Travel Management Companies (TMCs) or international organizations is an asset.
- Familiarity with UN/common system travel rules is desirable.
- Knowledge of additional UN languages is an advantage.
Required documents
- CV
- Cover Letter
When to apply
- Deadline for applications: 28 August 2026, 23:59 GMT+03:00 East Africa Time (Nairobi).
How to apply
- Ensure your Workday profile is accurate and complete, including employment history, academic qualifications, and language skills.
- Submit your application exclusively through the WFP online recruiting system.
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Travel industry professionals with at least four years of experience in ticketing and reservations.
- Candidates familiar with Global Distribution Systems (GDS).
- Individuals with a background in travel management or tourism.
What should you think carefully about?
- The role is on-site in Nairobi, which may require relocation.
- Familiarity with UN travel rules is highly desirable and may require a learning curve for those from the private sector.
- The position is a service contract, which should be reviewed for specific terms and conditions.
How could this fit your current goals and plans?
This position is a great fit for travel specialists looking to apply their technical skills to support global humanitarian logistics. It provides an opportunity to work within a large-scale travel hub, ensuring efficiency and compliance for international operations.
Our take
Travel professionals with strong GDS experience should apply. It is less suitable for those without a background in airline reservations or those seeking flexible work arrangements.
Ready to apply?
Review the opportunity on the official website before applying.
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