About the opportunity
The World Food Programme (WFP) is seeking a Business Support Assistant for Customer Feedback Management (SSA3) in Colombo, Sri Lanka. This role is part of a USD 7.5 million program designed to assist 87,000 people through cash transfers, disaster preparedness, and digitalized systems to combat the effects of cyclones, floods, and droughts. The successful candidate will manage complaints and feedback, support gender and protection mainstreaming, and provide administrative and operational support to the WFP country team.
Salary and benefits
- Attractive compensation package.
- Inclusive, diverse, and multicultural working environment.
- Investment in personal and professional development through training, accreditation, coaching, mentorship, and internal mobility opportunities.
Who can apply?
- Nationality: Nationals of Sri Lanka only.
- Education: Completion of Secondary Education is necessary. Post-secondary certification in business support, gender, disability, or protection is an added advantage.
- Experience: Three years of experience in a related professional area, including supporting or engaging with community feedback, accountability, gender, disability, and protection.
- Languages: Fluency in written and spoken English, and fluency in written and spoken Tamil and/or Sinhala.
- Knowledge: Working knowledge of gender, protection, and disability issues.
- Skills: Ability to use standard office equipment (photocopiers, scanners) and standard office software (e.g., Microsoft Word).
Required documents
- CV
- Cover Letter
When to apply
- Deadline for applications: 4 September 2026, 23:59 GMT+05:30 (India Standard Time, Colombo).
How to apply
- Ensure your Workday profile is accurate and complete, including employment history, academic qualifications, and language skills.
- Submit your application exclusively through the WFP online recruiting system.
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Sri Lankan nationals with at least three years of experience in community feedback, accountability, gender, disability, and protection.
- Candidates with post-secondary certification in business support, gender, disability, or protection.
- Individuals comfortable with administrative and operational support in a multicultural environment.
What should you think carefully about?
- The role is strictly limited to nationals of Sri Lanka.
- Applicants must be fluent in English as well as either Tamil and/or Sinhala.
- The position is on-site in Colombo.
How could this fit your current goals and plans?
This is an ideal opportunity for a professional looking to build a career in humanitarian assistance, specifically focusing on disaster resilience and the management of community feedback and protection mainstreaming.
Our take
Sri Lankan nationals with a background in community feedback and protection issues should apply, while those without fluency in Tamil or Sinhala will find it less suitable.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verified
