Advanced Medical Support Assistant

About the opportunity

The Advanced Medical Support Assistant (AMSA) in a VISN Clinical Contact Center is a vital member of an inter-professional healthcare team. The AMSA provides specialized administrative support across multiple ancillary clinics, determining the needs of Veterans and caregivers. Responsibilities include routing clinical questions, scheduling and managing appointments, verifying provider orders, and maintaining effective communication with patients and care teams. This role requires the ability to work collaboratively across various contact modalities, including telephone, secure messaging, chat, and video. The position is remote, requiring a secure, distraction-free home workspace with reliable internet, and involves varying shifts including nights, weekends, and holidays.

Salary and benefits

• Competitive salary with regular increases
• Annual paid time off: 13-26 days of annual leave, 13 days of sick leave, and 11 paid Federal holidays
• Paid parental leave (up to 12 weeks after 12 months of employment)
• Childcare subsidy for eligible employees with family income below $144,000
• Federal pension plan (5-year vesting)
• Federal 401K with up to 5% agency matching
• Comprehensive federal health, vision, dental, term life, and long-term care insurance programs

Who can apply?

• Must be a U.S. Citizen (non-citizens may be appointed only if qualified citizens are unavailable)
• Must be proficient in spoken and written English
• Must have a high school diploma, GED, or equivalent proficiency certificate
• Must possess one year of specialized experience equivalent to the GS-5 level
• Must demonstrate advanced knowledge of technical healthcare processes, medical terminology, and interdisciplinary care coordination
• Selective Service registration required for males born after December 31, 1959
• Must pass a background/security investigation
• Must participate in the seasonal influenza vaccination program

Required documents

• Resume (must include job title, pay plan/grade, detailed duties, and start/end dates)
• SF-50 (Notification of Personnel Action) for current or former Federal employees
• DD-214 or Statement of Service (if claiming Veterans' Preference)
• Transcript (if using education to qualify)
• SF-15 (if claiming 10-point Veterans' Preference)
• Other supporting documents as applicable (e.g., performance appraisal, separation notice)

When to apply

• Applications are accepted until 2026-09-09 at 11:59 PM ET
• The announcement will close early if 50 applications are received

How to apply

• Create or log in to a USAJOBS account
• Complete the online occupational questionnaire
• Upload all required documentation, including resume and applicable SF-50s or transcripts
• Submit the application package through the USAJOBS portal

Additional information

• This position is in the Excepted Service and does not confer competitive status.
• The position requires a 1 or 2-year trial period.
• Veterans' Preference has been waived for this specific occupational series (GS-0679) through September 30, 2026.
• Remote work status is reviewed annually and is not guaranteed to be permanent.
• Employees may be required to travel to the nearest VA facility for equipment issuance or technical support.