About the opportunity
The Advanced Medical Support Assistant serves as a key administrative support member within the VA Maine Healthcare System. The incumbent is responsible for a wide range of duties, including clinic profile management, collecting and updating patient insurance information, and serving as the primary point of contact for patients, clinicians, and care teams. Responsibilities include screening calls, scheduling appointments, managing community care referrals, and ensuring accurate data entry into VISTA. The role requires high-level customer service skills, the ability to manage multiple communication channels simultaneously, and a strong understanding of medical terminology and healthcare administrative processes to ensure efficient patient flow and access to care.
Salary and benefits
- Competitive salary with regular increases
- 37-50 days of annual paid time off (annual leave, sick leave, and 11 Federal holidays)
- Federal health, vision, dental, and life insurance programs
- Traditional federal pension and 401K with up to 5% agency contribution
- Paid parental leave after 12 months of employment
- Child care subsidy for eligible employees after 60 days of service
Who can apply?
- Must be a United States citizen
- Must be proficient in spoken and written English
- Must pass a pre-employment physical evaluation and background investigation
- Must meet specific experience requirements: one year of experience equivalent to the GS-05 grade level
- Must demonstrate knowledge of medical terminology and clinic scheduling software
- Males born after 12/31/1959 must be registered with the Selective Service
Required documents
- Long-form resume or Curriculum Vitae (CV)
- SF-50 (Notification of Personnel Action) for current or former Federal employees
- Transcript (if using education to qualify)
- Cover letter (optional)
When to apply
- Applications are accepted on an ongoing basis until 2027-04-21
- Initial referral cut-off date: 2026-11-12
- Subsequent reviews occur every other week or as needed
How to apply
- Create or log in to a USAJOBS account
- Complete the online occupational questionnaire
- Upload all required documents, including resume and SF-50
- Submit the application package through the USAJOBS portal by 11:59 PM ET on the closing date
Additional information
- This is an open and continuous announcement to establish a standing register of eligible applicants
- Participation in the seasonal influenza vaccination program is a mandatory condition of employment
- Selected candidates must serve a 1 or 2-year trial period
- This position is in the Excepted Service and does not confer competitive status
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Candidates with prior experience in hospital or clinic scheduling who are comfortable managing high-volume patient interactions.
- Individuals who possess strong administrative and data entry skills, particularly those familiar with electronic health record systems.
- Professionals who thrive in a collaborative, multidisciplinary healthcare environment and can tactfully handle patient concerns.
What should you think carefully about?
- This is a permanent, full-time role that requires a physical presence in Augusta, Maine; relocation is not supported.
- The position requires a mandatory trial period and adherence to strict federal vaccination and health policies.
- The hiring process involves a standing register, meaning there may not be an immediate vacancy at the time of application.
How could this fit your current goals and plans?
This role is an excellent opportunity for administrative professionals looking to build a stable career within the federal healthcare system. It offers a comprehensive benefits package, including federal retirement contributions and insurance, making it a strong choice for those seeking long-term job security and a clear path for professional growth within the Department of Veterans Affairs.
Our take
This position is ideal for experienced medical support staff who are U.S. citizens and are looking for a stable, benefits-rich career in the public sector. Applicants should be prepared for a rigorous federal hiring process and must be comfortable with the specific administrative and clinical demands of the VA healthcare environment.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verifiedSource: USAJOBS
