About the opportunity
The Information Technology (IT) Operations Officer reports to the Deputy Country Director and heads the Technology (TEC) unit, providing strategic, technical, and operational leadership for ICT services across WFP Zambia. The role oversees ICT operations, staff, systems, and resources to ensure reliable, secure, and cost-effective technology services supporting program delivery, business operations, and emergency response. Key responsibilities include directing ICT infrastructure, telecommunications, corporate systems like SCOPE, cybersecurity, disaster recovery, budgeting, vendor relations, and digital transformation initiatives.
Salary and benefits
- Competitive compensation package commensurate with United Nations National Officer standards
- Access to personal and professional development through training, accreditation, coaching, and mentorship programs
- Internal mobility opportunities within country, regional, and global WFP operations
- Opportunity to work in an inclusive, diverse, and multicultural humanitarian environment
Who can apply?
- Advanced university degree in computer science, information technology, or a related technology field; or a first university degree with two additional years of relevant experience or training
- At least one year of post-graduate professional experience in IT operations and service delivery with progressive responsibility in complex organizational or field-based environments
- Demonstrated experience managing IT and telecommunications services at a country office or decentralized operation level
- Proven experience supervising IT staff, providing technical leadership, and handling operational escalation
- Hands-on experience in IT service management and user support (preferably ITIL-aligned), as well as planning and budgeting IT systems
- Experience in IT procurement, vendor management, system maintenance, and emergency IT readiness
- Fluency (level C) in English
- Experience in multicultural or inter-agency environments is an asset
Required documents
- Curriculum Vitae (CV)
- Cover Letter
- Additional documents (such as passport copies, academic certificates, and recommendation letters) may be requested later in the process
When to apply
- Job posted: October 15, 2026
- Application deadline: October 29, 2026, at 23:59 GMT+02:00 Central Africa Time (Lusaka)
How to apply
- Access the official WFP recruitment posting on Workday
- Create or update your Workday candidate profile, ensuring complete details for employment history, academic qualifications, and language proficiency
- Attach your CV and Cover Letter to the application
- Review all entered details and submit your application online before the stated deadline
Additional information
- All applications must be submitted exclusively via the online recruiting portal; email and social media applications are not accepted
- Selected candidates will undergo comprehensive background and reference checks
- The United Nations does not charge any application, processing, or interviewing fees at any stage
- Applicants requiring reasonable accommodation during recruitment may contact global.inclusion@wfp.org
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- IT professionals with proven supervisory and technical leadership experience managing enterprise ICT infrastructure and user support
- Candidates experienced with IT service management frameworks (such as ITIL) and disaster recovery planning in operational or field settings
- Technologists with a strong customer-service focus and the ability to explain complex technical concepts clearly to senior non-technical leadership
What should you think carefully about?
- The role involves leading emergency IT preparedness and response, which can demand rapid problem resolution under high-pressure conditions
- National Officer positions are standardly subject to local UN recruitment regulations and salary scales in Zambia
- Requires broad oversight spanning budgeting, vendor contracts, cybersecurity governance, and beneficiary management systems rather than purely hands-on engineering
How could this fit your current goals and plans?
This role is well suited for an IT operations professional looking to take on managerial and strategic responsibility within a major international humanitarian organization. It provides direct leadership experience heading a country office technology unit, managing staff, and deploying digital solutions that support national-level development and emergency operations.
Our take
Experienced technology managers based in or eligible to work in Zambia who want to lead ICT operations in an enterprise humanitarian context should strongly consider applying before October 29, 2026.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verified
