About the opportunity
The Medical Support Assistant (MSA) serves in the Clinical Access Management Service at the LTC Charles S. Kettles VA Medical Center in Ann Arbor, Michigan. The incumbent performs a variety of technical support duties that facilitate the work of physicians, nurses, and other medical staff. Key responsibilities include scheduling appointments, interpreting provider orders, monitoring electronic wait lists, updating patient demographics and insurance information, and processing transfers. The role requires maintaining patient confidentiality, working independently based on established regulations, and communicating effectively with clinical staff and patients. This is a full-time, permanent position in the Excepted Service, subject to a 2-year trial period.
Salary and benefits
- Competitive federal salary range of $40,110 to $63,877 per year
- Federal employee benefits package
- Potential for annual leave accrual credit based on prior work or military service
- Opportunities for professional development within the Department of Veterans Affairs
Who can apply?
- Must be a citizen of the United States
- Must be proficient in spoken and written English
- Must meet specific experience or education requirements for GS-3, GS-4, or GS-5 levels
- Males born after 12/31/1959 must be registered with the Selective Service
- Must be able to pass a background and security investigation
- Must participate in the seasonal influenza vaccination program
Required documents
- Long-form resume or Curriculum Vitae (CV)
- Transcript or proof of high school diploma/equivalent (if using education to qualify)
- SF-50 (if currently or formerly employed by the Federal government)
- Cover letter (optional)
- Professional certifications or performance appraisals (if applicable)
When to apply
- Applications must be submitted by 11:59 PM (ET) on October 30, 2026
How to apply
- Create or log in to a USAJOBS account
- Complete the online application and questionnaire
- Attach all required supporting documentation
- Submit the application package before the closing date
- Complete the required USA Hire online assessments if notified via email
Additional information
- This position is in the Excepted Service and does not confer competitive status
- A 2-year trial period is required as a condition of employment
- The position is not eligible for relocation or recruitment incentives
- Veterans' preference does not apply to this specific occupation due to staffing shortages
- The Fair Chance to Compete Act prohibits requesting criminal history prior to a tentative job offer
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Individuals with prior experience in medical administrative support or patient scheduling in clinical settings
- Candidates comfortable working in a fast-paced, high-volume medical environment
- Applicants who possess strong interpersonal skills and the ability to handle sensitive patient information with discretion
- Professionals proficient in navigating electronic health records and office automation software
What should you think carefully about?
- The role requires a mandatory 2-year trial period to evaluate performance and fitness for federal service
- Applicants must be prepared to complete a multi-hour online assessment as part of the selection process
- Participation in the seasonal influenza vaccination program is a strict condition of employment
- The position is strictly on-site in Ann Arbor, Michigan, with no options for telework or virtual work
How could this fit your current goals and plans?
This position offers a stable entry point into the federal healthcare system, providing essential administrative experience within a major VA medical center. It is an excellent opportunity for those looking to build a career in health administration or for individuals seeking to contribute directly to the support of veterans' healthcare services.
Our take
This role is well-suited for organized, detail-oriented individuals with a background in medical office support who are looking for a permanent, full-time federal position. Candidates who are unable to work on-site or who cannot meet the mandatory vaccination requirements should consider other opportunities.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verifiedSource: USAJOBS
