Medical Support Assistant (Advanced) at Veterans Health Administration – West Haven, Connecticut

About the opportunity

This Advanced Medical Support Assistant (AMSA) position is located in the VA Connecticut Healthcare System for the Nursing – Perioperative Service Line. The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in an Interdisciplinary Coordinated Care delivery model. Duties include supporting clinic profile management, collecting and updating veteran insurance information, answering phone calls, scheduling appointments accurately in VISTA, and serving as an initial point of contact for patient appointments and referrals.

Salary and benefits

• Competitive salary and regular salary increases
• Paid time off: 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Parental leave: up to 12 weeks of paid parental leave after 12 months of employment
• Child care subsidy: up to 25% of total eligible childcare costs for eligible children up to a monthly maximum of $416.66 for employees with family income below $144,000
• Retirement: traditional federal pension and federal 401K with up to 5% employer contributions
• Insurance: federal health, vision, dental, term life, and long-term care insurance programs

Who can apply?

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05), including clinic experience in a hospital or doctor's office setting with high-volume appointment scheduling, customer service skills, and familiarity with computer scheduling programs.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• English Language Proficiency: Candidates must be proficient in spoken and written English.
• Selective Service Registration: Required for males born after 12/31/1959.

Required documents

• Resume
• SF-50 / Notification of Personnel Action (if applicable)
• Copy of high school diploma, high school transcript, GED Certificate, homeschooling completion, or college transcript
• Cover Letter (optional)
• DD-214 / Statement of Service (if applicable)
• Disability Letter (Schedule A or VA, if applicable)
• License or Professional Certification (if applicable)

When to apply

• Opening Date: September 10, 2026
• Closing Date: September 17, 2026 at 11:59 PM (ET)

How to apply

• Create a USAJOBS account or log in to an existing account.
• Prepare a complete application package including your resume and required supporting documents.
• Complete the full online occupational questionnaire via the USAJOBS application link.
• Submit your application package and review confirmation before the closing date.

Additional information

• This position is full-time with a shift schedule of Monday-Friday, 7:00 a.m. – 3:30 p.m., with no holidays.
• This position is not a virtual position and requires on-site work in West Haven, Connecticut.
• Selected applicants will be required to complete a 1 or 2-year trial period.
• Participation in the seasonal influenza vaccination program is a condition of employment.