About the opportunity
This position is located in the Architect of the Capitol (AOC), Office of the Chief of Operations (OCO). Serving as a Senior Analyst and Program Manager, you are responsible for coordinating and supporting all aspects of customer service and managing the AOC Customer Experience Program. The role advises management, conducts analytics, and carries out initiatives to ensure high-quality services are provided to building occupants, Capitol Hill visitors, other AOC offices, and Members of Congress and their staff. Responsibilities include leading the implementation of customer service frameworks, developing metrics, and serving as a liaison to operational jurisdictions.
Salary and benefits
- Permanent, full-time employment position
- Salary range of $143,913 to $187,093 per annum (GS-14 pay scale)
- Agency-provided drug screening
Who can apply?
- Must be a citizen of the United States, a lawful permanent resident seeking citizenship, a refugee/asylee with a declaration of intention, a person owing allegiance to the U.S. (such as nationals of American Samoa, Swains Island, and the Northern Mariana Islands), or a current officer/employee of the U.S. Government
- Must meet OPM qualification requirements and possess one full year of specialized experience equivalent to the next lower grade level (GS-13)
- Experience must include managing and leading customer service frameworks, developing policies to enhance customer experience, conducting analysis, and incorporating training techniques
- Must be able to pass a drug test and a criminal record check by the U.S. Capitol Police
Required documents
- Detailed resume listing education, training, and work experience including job titles, employment dates, duties, and accomplishments
- Completed online vacancy assessment questionnaire
- DD-214 and supporting documentation if claiming Veterans' preference
- Proof of Federal employment status, diplomas, or transcripts if requested later in the process
When to apply
- Applications open on October 23, 2026
- Application closing date is November 10, 2026 at 11:59:59 PM Eastern Time
How to apply
- Create an account profile and sign in on the USAJOBS platform
- Complete the online vacancy assessment questionnaire and upload your resume
- Submit your application online through USAJOBS before the deadline
- Monitor your USAJOBS account for application status updates
Additional information
- This is an Excepted Service position and does not require or confer Civil Service Competitive Status
- Moving and relocation expenses are not authorized
- A newly appointed selectee is subject to a one-year probationary period
- The Architect of the Capitol is a Drug-Free Workplace and an E-Verify participant
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Professionals with extensive senior-level experience in designing, leading, and evaluating customer experience programs within large organizations.
- Candidates seeking a permanent, high-level civil service role in legislative branch operations with a strong focus on analytics and service delivery.
- Applicants who possess specialized knowledge of customer service business strategies, metric development, and cross-functional leadership.
What should you think carefully about?
- Relocation and moving expenses are not authorized, meaning candidates outside the Washington, D.C. area must cover their own relocation costs.
- The position is subject to a mandatory one-year probationary period and successful completion of a drug screening and criminal background check.
- Strict citizenship and nationality requirements apply, limiting eligibility to specific U.S. nationals or authorized residents.
How could this fit your current goals and plans?
This senior analyst role is ideal for mid-to-late career professionals looking to drive large-scale operational and customer experience transformations within a prominent federal legislative agency. It provides an opportunity to lead strategic initiatives and stakeholder management at the federal level without the uncertainty of short-term contracting.
Our take
Experienced customer experience and program management professionals who meet the GS-14 specialized experience requirements and are based in or willing to relocate to Washington, D.C. at their own expense should strongly consider applying before the November deadline.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verifiedSource: USAJOBS
