About the opportunity
UNOPS is seeking a Call Centre Assistant (Call Operator) for the UNHCR Humanitarian Helpline Project in Pakistan. The role involves answering and making calls, sharing and gathering information from callers with accurate data entry, and flagging urgent issues to strengthen accountability to affected populations. The helpline operates seven days a week from 8 am to 8 pm, with shift schedules subject to change based on operational requirements.
Salary and benefits
- Salary/compensation provided (classified as fully-funded based on UNOPS employment standards for consultancy/staff positions).
Who can apply?
- Secondary education is required.
- Minimum of four years of relevant experience in a humanitarian context (with secondary education).
- Experience working in a call centre or related field handling customer enquiries.
- Experience in datasets and linked applications.
- Experience working with forcibly displaced populations.
- Knowledge of protection issues, gender sensitivity, gender-based violence, sexual exploitation and abuse, mine-risk awareness, active listening techniques, basic counselling, and UN referral pathways.
- Fluent proficiency in Pashto.
- Intermediate proficiency in English.
- Knowledge of Dari is essential.
- A university degree in information management, information technology, statistics, or related fields is an asset and may replace some years of required experience.
Required documents
- Resume/CV (implied by the application process and the statement that UNOPS does not accept unsolicited resumes).
When to apply
- Applications must be received before midnight Copenhagen time (CET) on the closing date.
- The contract is initially until 30 September 2026.
How to apply
- Apply through the UNOPS Careers Marketplace via the provided application link.
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Fluency in Pashto and Dari, combined with intermediate English proficiency.
- Prior experience in humanitarian settings, particularly working with forcibly displaced populations.
- Strong active listening and communication skills, essential for handling sensitive helpline inquiries.
What should you think carefully about?
- The helpline operates seven days a week, meaning shift work is mandatory and schedules may change.
- The contract is fixed-term until September 2026, with extensions dependent on performance and funding.
- Applicants should be prepared for the emotional demands of working with vulnerable populations in a humanitarian context.
How could this fit your current goals and plans?
This role is an excellent opportunity for individuals looking to gain hands-on experience in humanitarian protection and accountability. It offers a direct way to support displaced populations while developing skills in data management and UN referral pathways.
Our take
An excellent fit for empathetic, multilingual candidates with humanitarian experience; less suitable for those who cannot commit to a demanding, rotating shift schedule.
Ready to apply?
Review the opportunity on the official website before applying.
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