About the opportunity
The Bureau for Digital Business Solutions (DBS) at UNESCO is looking for a consultant to provide dedicated Level 1 support for its organization-wide platforms, Core Planner and Core Manager. This role is critical during key organizational cycles, including C/5 planning, data-entry periods, and EX/4 reporting. The consultant will manage ticket resolution, triage issues, and escalate complex problems. Beyond reactive support, the role involves analyzing ticket data to identify recurring issues, flagging documentation gaps, and contributing to a 2027 pilot for AI-enabled self-service support. The consultant will work closely with functional teams and the Knowledge Management and AI-Readiness consultant to improve user adoption and streamline support processes.
Salary and benefits
- Professional experience within a major international organization
- Opportunity to contribute to digital transformation and AI-readiness projects
- Exposure to enterprise-level business application support and IT service management
Who can apply?
- University degree in information systems, IT, public administration, or a related field, or equivalent professional experience
- Proven experience in application support or service desk functions for enterprise business applications
- Experience with IT service management or ticketing tools
- Fluency in English; French is considered an asset
- Strong written and spoken communication skills
Required documents
- Updated curriculum vitae
- Technical proposal including an approach and methodology for the assignment (1-2 pages)
- Financial proposal (monthly fee quoted in US dollars or Euros)
When to apply
- Application deadline: 2026-10-27 (Midnight UTC+2)
- Assignment duration: 6 months, commencing on or around November 2026
How to apply
- Visit the UNESCO Careers website to complete the online application
- Upload all required documents as a single PDF file
- Ensure all information provided is complete and accurate before submission
Additional information
- The position is based on-site at UNESCO premises in Paris, France
- The selection process may include pre-recorded video interviews, written assessments, panel interviews, and reference checks
- UNESCO does not charge a fee at any stage of the hiring process
- Candidates may be added to Talent Pools subject to their consent
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Professionals with a background in IT service desk operations who are looking to transition into more analytical or AI-focused support roles.
- Individuals with experience in enterprise software support who are comfortable working in a fast-paced, cycle-driven environment.
- Candidates who possess strong communication skills and a service-oriented mindset, essential for managing user expectations during peak periods.
What should you think carefully about?
- This is a 6-month, on-site consultancy contract in Paris; applicants must be prepared for the logistical requirements of working in this location.
- The role requires a high degree of reactivity during specific organizational cycles, which may involve periods of high workload.
- The financial proposal must be clearly defined as a monthly fee, requiring careful calculation of personal costs and expectations.
How could this fit your current goals and plans?
This opportunity is ideal for someone looking to gain specialized experience in the digital operations of an international organization. It offers a unique blend of traditional IT support and forward-looking AI implementation, making it a strong stepping stone for those interested in knowledge management, AI-readiness, or IT service management careers.
Our take
This role is highly suitable for junior IT professionals with a service desk background who are interested in the intersection of user support and AI-driven process improvement. It is less suitable for those seeking long-term permanent employment or remote work arrangements.
Ready to apply?
Review the opportunity on the official website before applying.
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