About the opportunity
The incumbent serves as a Medical Support Assistant (MSA) in Care in the Community (CITC) at the Veterans Affairs (VA) Illiana Health Care System in Danville, Illinois. Responsibilities include answering phones, directing calls, scheduling appointments using VHA guidelines, operating electronic health record systems like CPRS, entering care coordination plan notes, handling medical records, and interacting with internal and external customers. The position operates on a full-time, Monday through Friday schedule from 7:30 AM to 4:00 PM. Telework is not authorized, and this is not a virtual position. Selected applicants will be required to serve a 1- or 2-year trial period.
Salary and benefits
- Federal employee benefits including health and retirement programs
- Paid annual leave with potential credit toward leave accrual based on prior work or military experience
- Salary range of $36,466 to $55,336 per year across grade levels GS-03 to GS-05
Who can apply?
- Must be a U.S. citizen (Non-citizens may only be appointed when it is not possible to recruit qualified citizens)
- Must be proficient in basic written and spoken English
- For GS-03: High School Diploma, GED, or proficiency certificate from a State or territorial-level Board or Department of Education
- For GS-04: One year of clerical, office, customer service, or administrative experience, or one year of education above high school, plus demonstrated KSAs in communication, office software, basic medical terminology, and recording patient messages
- For GS-05: One year of creditable experience equivalent to GS-04 involving appointment scheduling, patient interviews, and medical record documentation, or two years of education above high school, plus demonstrated advanced KSAs
- Selective Service Registration required for males born after December 31, 1959
Required documents
- Long-form resume or Curriculum Vitae (CV)
- Transcript (if using education to qualify)
- Cover Letter (optional)
- DD-214 or Statement of Service (if claiming Veterans' Preference)
- SF-15 and required proof (if claiming 10-point Veterans' Preference)
- SF-50 Notification of Personnel Action (for current or former Federal employees)
When to apply
- Announcement Opening Date: October 24, 2026
- Application Closing Date: November 2, 2026 at 11:59 PM (ET)
How to apply
- Create or log into your USAJOBS account
- Review the online occupational questionnaire via USA Staffing
- Prepare your resume and gather required documentation such as transcripts or veterans' preference forms
- Complete the full questionnaire and submit your application package online before the deadline
Additional information
- Participation in the seasonal influenza vaccination program is a mandatory condition of employment for all Department of Veterans Affairs Health Care Personnel
- Position is subject to a background or security investigation and pre-employment reference checks
- Position is in the Excepted Service and does not confer competitive status
Our Take on This Opportunity
This section reflects Open Opportunities’ own analysis of the opportunity from an applicant’s perspective.
You may be a strong fit if…
- Strong fit for candidates with administrative, clerical, or customer service experience seeking stable public service employment in healthcare administration
- Ideal for applicants comfortable with computerized scheduling systems, electronic health records, and daily telephone and in-person patient interactions
- Suitable for individuals possessing basic knowledge of medical terminology or a willingness to support patient care coordination teams
What should you think carefully about?
- Relocation or remote work is not supported, as this is an on-site position located in Danville, Illinois
- Selected candidates are subject to a 1- or 2-year trial period where continued employment depends on agency performance and evaluation
- Annual seasonal influenza vaccination or an approved medical/religious exemption is strictly required for health care personnel
How could this fit your current goals and plans?
This role provides an entry point into federal healthcare administration and the Department of Veterans Affairs, offering structured civil service experience, skill building in patient support systems, and standard federal benefits.
Our take
U.S. citizens with strong administrative, communication, and customer service skills who are able to work on-site in Danville, Illinois, should seriously consider applying before the November 2, 2026 deadline.
Ready to apply?
Review the opportunity on the official website before applying.
Official-source verifiedSource: USAJOBS
